Refund Policy

Refund Policy of Slideways Go Karting

This Refund Policy (“Policy”) applies to the purchases of go kart hire.

1. General
   (a) We offer refunds in accordance with the Australian Consumer Law and on the terms set out in this Refund Policy (“Policy”).
   (b) Before making a purchase, please read this Policy so that you can understand your rights and what you can expect from us if you are not satisfied with your purchase.
2. Australian Consumer Law
   (a) Under the Australian Consumer Law:
   (i) Our services come with guarantees that cannot be excluded under the Australian Consumer Law. For major failures with the service, you are entitled to a refund for the unused portion or compensation for its reduced value.
3. Major Failure or Unforeseen Circumstance
   (a) We offer refunds for unused portions of the activity in the event of a major failure or unforeseen circumstance, which is described in the following;
   (i) Unforeseen circumstances that result in venue closure (e.g., Pandemic, bad weather or loss of electricity)
   (ii) Unforeseen circumstances resulting in the schedule running behind time by more than 1 hour
   (iii) Mechanical failure of a go kart where no replacement is available
   (iv) If a customer is injured and cannot continue with the activity
   (v) If a child of 12 years or younger is becomes afraid prior to start or stops during the first 3 minutes of a session, a refund or credit can be applied.
4. Exceptions
   (a) Notwithstanding the other provisions of this Policy, we may refuse a refund if:
   (i) A customer is taken off track for dangerous driving, intoxication, damaging property or safety reasons.
   (ii) More than 50% of the karting session was used (e.g., More than 10 minutes in a 20 minute session or more than 5 minutes in a 10 minute session). However, a credit may be applied to the customers account at our discretion.
   (iii) You knew or were made aware of the problem(s) before the purchase was made.
   (iv) You asked for a service to be done in a certain manner, or you asked for alterations against our advice, or you were unclear about what you wanted.
   (v) If a customer is sick or unwell a refund will not be offered, however a credit may be applied to the customer’s account to use at another time.
   (vi) Any other exceptions that may apply under the Australian Consumer Law.
5. Change of Mind
   (a) We do not offer any refund if you change your mind or find the same service cheaper elsewhere.
6. Cancellation
   (a) Customers will receive a full refund or credit with 48 hours notice of cancellation. Contact us by phone or email using the contact information below to cancel or inquire about a cancellation. No-shows will be charged the full price.
7. Return of Services
   (a) Unless otherwise defined in our sole discretion, we shall pay all refunds in the same form as the original purchase or to the same account or credit card used to make the original purchase.
   (b) You may contact us at the end of this Policy to discuss a refund using the contact information. Or you can speak with a Manager in store.
8. Contact Us
   (a) If you wish to speak to us about this Policy or about any refund, please contact us on
   1300 465 278 or email info@slideways.com.au